Technical Specialist: Infrastructure & Service Management at DHL
Company: DHL Group
Location: Tanzania
State: Dar Es Salaam Jobs
Job Description
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
Key areas of responsibility include:
Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
Implement and track long- and medium-term strategy for ISM in country in alignment with regional ISM. Ensure alignment with internal customers, communicate the benefits of ISM strategic solutions and feed back the strategy based on business priorities.
Support the ISM Team on the ground with proper ISM implementation support for existing and new customers.
Provide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
Supports Information Security and risk related policies, standards, technologies and processes implementation in country.
Support the ISM lead for the internal and external suppliers according to SLA at local level. Feed into supplier management process at country level.
Ensure that IT services per site are documented and maintained.
Qualifications & Experience
Bachelor’s degree in Computer Science or relevant education and work experience.
Good knowledge of ISM and related methodologies incl. ITIL certification.
Minimum 2 years of experience in supply chain / logistics or other fast-paced sectors.
Minimally basic but preferably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.
Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.
Minimum 2 years of experience in ISM technical specialist roles.
Some knowledge around Infrastructure and Service Management, as well as project management.
Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
Minimally basic but preferably good understanding of the supply chain and its core applications (WMS, TMS, integration, etc.)
Results-oriented and driven by goal achievement with a strong focus on high quality service performance across various locations with different conditions.
Method of Application
Submit your CV and Application on Company Website
Closing Date : 10th April, 2025.